Refund Policy

At our store, your satisfaction is our top priority. We understand that online shopping comes with uncertainties, and we’re committed to making your shopping experience as risk-free and stress-free as possible. This Refund Policy outlines the terms, conditions, and processes for returns and refunds for all orders placed through our website. Please read this policy carefully before making a purchase, as placing an order confirms your acceptance of the terms outlined below.

1. Return Eligibility & Window


We offer a 60-day return window for all eligible products, starting from the date your order is delivered to you. To qualify for a return and full refund, your item must meet the following requirements:

  • The product is unused, unopened, and in the exact condition you received it
  • All original packaging, tags, labels, and accessories are included and intact
  • The product is not listed in our non-returnable items section below
  • You can provide valid proof of purchase from our store

We accept returns for both product quality issues and customer-initiated returns, as long as the above criteria are met within the 60-day timeframe.

2. How to Initiate a Return


To start the return process, please contact our customer support team with your order details and the reason for your return. Our team will review your request promptly and provide you with all the necessary instructions to complete your return.

Please do not send your purchase back without first notifying our team and receiving return confirmation. Unauthorized returns may not be processed, and we cannot guarantee a refund for items returned without prior approval.

3. Refund Processing & Currency


Once we receive and inspect your returned item, we will send you a notification to confirm the receipt of your return, as well as the approval or rejection of your refund.

  • Approved refunds will be processed within 5 to 10 business days from the date of inspection approval.
  • All refunds will be issued exclusively in US Dollars (USD), regardless of the currency you used for payment at checkout, and will be credited back to your original payment method.
  • Please note that the final refund amount will match the price you paid for the product at the time of purchase, excluding any non-refundable shipping fees (where applicable).

4. Return Shipping Costs


For customer-initiated returns (such as changing your mind, ordering the wrong item, or product no longer needed), you will be responsible for covering the cost of return shipping. Return shipping fees are non-refundable, and we cannot reimburse you for these costs.

For returns related to our error, including damaged or defective items upon delivery, incorrect items shipped, or products that do not match the listing description, we will cover all associated return shipping costs. Our team will provide you with a prepaid shipping label and full instructions for the return in these cases.

5. Non-Returnable Items


To ensure compliance with health, safety, and hygiene standards, the following items are not eligible for return or refund:

  • Personal care, hygiene, or intimate apparel items that have been opened or used
  • Perishable goods, consumable products, or disposable items
  • Custom-made, personalized, or made-to-order products
  • Digital products, downloadable files, or virtual services
  • Items that have been damaged, altered, or misused by the customer after delivery
  • Any items purchased outside of the 60-day return window

6. Damaged, Defective, or Incorrect Items


If you receive a damaged, defective, or incorrect item, please contact our customer support team within 10 days of delivery. We ask that you provide clear photos of the item’s condition, the packaging, and your order details to help us resolve the issue quickly.

We will review your case promptly, and offer a resolution that may include a full refund, a replacement product, or a partial refund, at no additional cost to you.

7. Late or Missing Refunds


If you have received approval for your refund, but have not received the funds within the 5-10 business day processing window, please first check with your bank or payment provider.

Most payment processors and financial institutions take additional time to post refunds to your account, which may vary depending on your bank’s processing policies. This processing time is separate from our 5-10 business day refund processing window, and is outside of our control.

If you have completed these steps and still have not received your refund, please contact our customer support team for further assistance.

8. Exchanges


At this time, we do not offer direct product exchanges. If you wish to receive a different item, size, or variant, please follow the standard return process for your original order, and place a new order for the item you would like to receive. This allows us to process your request as quickly as possible, and avoid delays in getting your desired product to you.

9. Policy Updates


We reserve the right to update or modify this Refund Policy at any time, without prior notice. Any changes will be posted on this page, and will apply to all orders placed after the updated policy is published. We encourage you to review this page periodically to stay informed of our latest terms.

If you have any questions about this Refund Policy, or the return and refund process, please contact our customer support team at any time.